FAQBefore starting to read this document, please remember you are buying directly from the band throughout this service; we will do everything we can to satisfy your needs. If you need more information than what you find here, please write us an email. Thank you very much.
1. I ordered an item, how do I know my order has been sent?
As soon as we get your payment, we proceed to the shipping process, which takes a little time (please be patient, it could take up to 2 weeks to ship your order, depending on the order collection). We will send out a confirmation message to the email adress displayed on the order as soon as your package has been shipped. From that moment on, if you don't see your package arrive within 30 days, feel free to contact us and we will proceed with the investigation.
2. Do you provide a tracking number?
For small orders you will be provided at the check out with the choice between a cheaper non tracked shipping and a tracked one. For large orders the tracking number is always provided.
3. Can I buy using my Credit Card?
Yes, you can use your credit card directly, or choose to pay via PayPal.
4. I don't live in Europe, can I get an item here as well?
We can ship all over the world. If you live in a different continent than Europe, we ask you to be a little more patient about the time to wait to receive the package since the shipment process could take a little longer.
5. I ordered the wrong size of an item, how do I fix this? / I've put a wrong address on the order, how do I fix this?
No problem. As soon as you find out the problem, just contact us with your order specifics (order number, name, items etc) and explain the issue. As long as the order has not been shipped yet, we'll replace the size and/or the address.
6. I have special requests, how do I submit them?
You can contact us asking for what you need. Just remember to add your order number, what you ordered and your name to the message.
7. My item is not arriving, what should I do?
If you don't see your package arrive within 30 days from the shipping confirmation email, feel free to contact us and we will proceed with the investigation. If after clearing the situation out, all is left is a refund, we will proceed with sending back the amount paid for the item. Please remember that sometimes the shipping service can have some delays not depending on us. Also it can depend on where you live, the shipment time can be different.
8. Will I find the same items at the merch stand at the band's shows?
We can't guarantee you will find the same items you see on this site in the band's events or other live happenings. This can depend on the stock situation as well as the logistics. Please keep in mind that some of the items displayed in this store are exclusive all over the world and you will only find them here.
9. I can't see my size into the choices I have on the site, do you have it?
Unfortunately if the size of your choice is missing or is reported as "out of stock", then we don't have it in stock. You can choose a similar available size if you wish or just wait for it to be back in stock. Unfortunately we can't guarantee the sizes will be back in stock at any time.
10. Why are the shipping costs so high?
The shipping costs we charge depend on the kind of product, the weight and the destination, other than, when possible, the shipment option you choose. The cost doesn't depend on us, therefore there is not much we can do to change it. We're working to provide the best yet cheapest shipping options.
11. The item I ordered arrived in bad condition/open/broken, what can I do?
Unfortunately sometimes, although very rarely, the packages can get to the destination damaged or in bad condition. That does not depend on us as vendors. However, if you document the state of the package at the delivery and send us a message with all the documentation, we can work out the situation together with the shipping company. We always ship the items in perfect condition and use a trustworthy system, so it would have to be a very unlucky one.